A PROVEN PROCESS DRIVEN BY PURPOSE.
People choose to partner with us because of our proven processes, industry expertise, and intangible lessons learned through more than a three decades of successful brand building.
WE LISTEN
You want to feel seen and heard, because that’s the only way to build a brand that truly reflects you. We’ll give you personalized, proven prep work so we can get to know you and your business right away. This helps us ask the right questions before we start working together.
TRUE COLLABORATION
You’ll meet with us and get a new deliverable every week. You’re part of the process at every stage, so you’ll always know what’s coming and when to expect it.
DESIGN THAT MOTIVATES & INSPIRES
Our deliverable walkthroughs let you review and assess the work whenever it suits you. You can also share these with your team to help get support from stakeholders. When you send feedback ahead of meetings, we can use our time together more effectively.
ITERATION
Each week, you’ll get an updated version of the work based on the previous week’s progress. This way, we hear your feedback regularly, build your brand step by step, and stay closely aligned with you throughout the process.
INTANGIBLES
We work hard to give you an unforgettable experience, focusing just as much on the small details as we do on the main tasks.
EXPERTISE
We focus on what we do best. Over the years, we have gained valuable experience that shapes our work. We keep learning and improving, so our clients see the benefits every day.
COACHING
To get the most out of a branding project, you should come away stronger than when you started. We want you to succeed, so we often share what we’ve learned from working with clients—like handling executive input, giving feedback, rolling out your brand, and more.
APPROACH
We seek to deliver unforgettable customer experiences, striving to do right by our clients even when it is challenging. We want you to leave with great work and a positive, memorable experience.
PARTNERSHIP
When you work with us, we become part of your team. There’s no separation—just one group working together. By partnering and collaborating, we help you reach your full potential.
“I NOW UNDERSTAND WHY WILLFUL CAME SO HIGHLY RECOMMENDED. I'VE NEVER HAD SUCH GREAT SERVICE FROM A VENDOR IN MY ENTIRE LIFE.”
MATT SCROGGS – FOUNDER, RIVALMIND
SERVICES
BRAND STRATEGY
Every part of our brand work, from words to visuals, starts with a solid brand strategy. We rely on research and evaluation to build a strong foundation and clear direction for your brand. Think of strategy as your brand’s guiding star.
COMMUNICATIONS
Communications make up the verbal side of a brand’s identity. This includes everything from positioning and verbal identity to key internal messages and external messaging guidelines. Communications guide both what to say and how to say it.
VISUAL IDENTITY
Visual identity includes all the design elements you need to show your brand, such as your logo, typography, and color palette. Visual design also provides the elements and rules for how to communicate visually.
BRAND SUPPORT
Brand support is an add-on service that acts as your external in-house designer. We make sure every part of your brand looks and sounds right. Since we helped create your brand, we can also help you launch it quickly and smoothly.
WEB DESIGN
Your website is one of the most visible ways people experience your brand, so it should show off your new identity through both content and visuals. We make sure your key pages reflect and support your updated brand.
